Shipping & Returns
Shipping, Returns & Exchange Policy
We hope you love your Mietta Leisure pieces but we understand not everything goes to plan.
Refunds:
If you receive a defective item, please notify us within 2 days of delivery.
Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label.
ELIGIBILITY WINDOW for returns
We are happy to issue a credit note on all undamaged & unworn items
Items must be received by us within 31 days from placing your order.
Please note we do not offer free returns.
ITEMS NOT ELIGIBLE FOR CREDIT:
- Items must not have make-up, tan stains or pet hair from wear or try-on
- Items must have all tags attached & untouched
- Items must not have been worn or damaged and must be in original packaging.
- Return parcels must have reference to order name or order number (fill in returns card) to allow us to identify the order.
- Mietta Leisure reserves the right to deny a return, credit if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a credit.
How to Return via post: If you would like to return your item/s to us, please email hello@miettaleisurewear.com.au so we can help you arrange this. *Please note we will not accept returns for a credit unless it has been arranged with the warehouse team.
-Return via post: When you are returning an online order via post please wait to have your return request approved via email.
I NEED MORE DETAIL:
- Please get in touch with our Customer Service at hello@miettaleisurewear.com.au for further help with your exchange or return. We will endeavour to respond to all emails within 24 hours.
PLEASE NOTE:
Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.
